Have general questions about our popcorn?
Why are your shipping prices so high?
Alright, so there are several factors at play here.
First of all, our boxes are designed to hold only one tin at a time.
This allows the tin to have more protection and less of a chance to get damaged in shipping.
In our many years of experience, we've learned that delivery works out MUCH better this way.
Secondly, FedEx calculates our cost by box size, not by weight.
So although our product is very light, the nature of popcorn is that it's also very bulky (takes up a lot of space).
Unfortunately, this a common issue for popcorn vendors across the board.
We encourage you to check out our competitors' websites and see for yourself.
No worries - We know you'll come back. Our strength lies in the quality, variety, and competitive pricing of the popcorn itself.
Eventually, we hope to ship enough popcorn nationwide to negotiate lower rates with FedEx.
So the more we spread the word, the better things will get for all of us! :)
If you have a larger or more complex order, contact us & we'll figure out the best way to get your popcorn to you.
And of course, if you live within driving distance, we encourage you to make the trip into Fort Smith & visit us in person.
Not only can you take advantage of our in-store refills, but you can also experience
the awesome new sights our vibrant downtown has to offer!
We offer in-store pickup, so you can easily reserve & pay for your popcorn order online.
You can schedule pick up of your order on the time & date of your choosing.
We will wait until the last possible minute to package your order,
to ensure you receive the freshest popcorn available.
How do you ship your popcorn?
All orders are securely packed & shipped via FedEx Ground and United States Postal Service.
Can I get faster shipping? I need my popcorn fast!
When can I expect my popcorn order to ship?
We have a 2 - 3 day processing time, once your have placed your order, then it will ship. During the peak season, processing can take additional days. We ship Tuesday - Friday, however, we do not ship popcorn on Fridays, if the transit time is longer than a day. This helps ensure that you get the freshest popcorn possible!
Can you ship internationally?
Absolutely! We will work with you to determine a custom packaging method & shipping rate.
Contact us to get started on an international order.
Can I receive my order on the weekend?
Yes! FedEx Ground and the United States Postal Service does deliver on Saturday.
Can I ship popcorn to an APO address?
We can ship our popcorn to an APO address if needed.
Contact us for arrangements.
My order shows delivered, but I did not receive it. Help?
We hate to hear that! We are not responsible once the package is in the shipping company's possession, but we can help! Please contact us first and let us get in contact with the shipping company. It's best to let us know the same day (by email if after store hours) so we have a higher chance of locating your package.
Once the popcorn is in the hands of the shipping company we are no longer responsible for it. We are unable to know if your delivery location is having any delivery restrictions and are not responsible for the delay of you receiving the popcorn. If you have a delivery restriction for your area, please make arrangements with your shipping company.
What is the deadline for shipping orders by Christmas?
Unfortunately, we are unable to guarantee delivery by Christmas, due to transit delays. We will ship as soon as we can.
The buyer is responsible to provide a verified address that is recognized by FedEx or USPS. We are not responsible for delays, delivery issues, errors made by the carrier, lost packages or reasons out of our control.